Frequently Asked Questions
Find answers about ordering, pickup, shipping, sizing, returns, exchanges, and order updates.
Common Questions
Select a question below to view the answer.
Do you keep uniforms in stock?
Yes. We maintain inventory of the approved uniform styles in a range of sizes. Current availability is shown on each product page and may change during the busiest school periods.
Can I place an order in person?
All orders are placed through the website because it is connected directly to our inventory system. This keeps size availability and order information accurate.
If you visit our location, we can help you place the order online and pull the available items for you.
Can I pick up my order?
Yes. Choose Local Pickup during checkout. Pickup is available from:
Ad It Up / My School Uniforms
2424 Menaul Blvd NE
Albuquerque, NM 87107
Please wait until you receive your ready for pickup email before visiting the store.
Can my order be shipped?
Yes. Flat rate shipping is available during checkout. The shipping charge will be shown before you complete your order.
Tracking information will be emailed when your order ships.
How will I know when my order is ready?
You will receive an email when your order is ready for pickup or has shipped. Shipped orders will include tracking information.
Please check your spam or junk folder if you do not see the email.
Is there a minimum order?
No. You may order one uniform item or as many items as you need.
How do I know what size to order?
A manufacturer size chart is included on each product page. Sizing can vary between brands and garment styles, so review the chart for the specific item before ordering.
You may also visit our showroom to try on the available uniform sizes before placing your order. We can help you determine the best fit, and your order can then be placed through the website.
Can I return or exchange an item?
Eligible items may be returned or exchanged within 30 days of delivery or pickup.
Items must be unworn, unwashed, and in their original condition. Trying an item on for fit is acceptable.
Contact us with your order number to begin a return or exchange.
There is a problem with my order. What should I do?
Contact us as soon as possible with your order number and a description of the problem. Photos may be requested so we can review the issue quickly.
If an item has a manufacturing defect or we made an error, we will correct the issue at no additional cost to you.
What payment methods do you accept?
We accept major credit and debit cards through our secure online checkout.
Still need help?
Include your order number when contacting us about an existing order.